RETURNS AND QUERIES
The following procedures shall apply:
(a) Short Delivery / Incorrect Delivery / Damage in transit. Where manifest short
delivery, incorrect delivery and damage incurred in transit shall be noted on the
delivery note and/or in any other case shall be notified in writing to the carrier and
to EOP within 48 hours of the date of delivery. Damaged Goods and packing
materials must be kept for inspection, until the claim is settled;
(b) Non-Delivery. Failure on the part of EOP to deliver the Goods by the delivery date
must be notified to EOP within 48 hours of the date of the delivery.
EOP reserves the right to charge a handling charge of 20 of the price for any Goods ordered
by the Buyer in error. Goods returned unfit for resale (unless faulty) cannot be credited to the
Buyer.
In the event that EOP agrees that any Goods shall be returned to it, EOP shall issue the Buyer
with a collection note number.
The issue by EOP of a collection note is not an agreement to credit.
Notwithstanding the above provision of this condition 7, any Goods ordered by the Buyer
which are not ordinarily supplied by EOP (“Special Goods”), may not be returned to EOP for
a refund unless EOP is in agreement that the Special Goods in question are defective. If the
Buyer considers that such Special Goods are defective then it shall follow the procedures for
defective Goods in condition 7(b) above.
Proof of delivery (“POD”) will only be provided against requests received within 28 days from
the date of delivery.